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Frequently Asked Questions
Please see below for answers to common questions from customers
Orders & Pre-Order
Are SWEM RESORT pieces ready to ship?
Yes. Our current collection is in stock and ready to ship.
Orders are carefully prepared and dispatched within 24 hours, with tracking details provided once your order is on its way.
To reduce unnecessary waste and encourage more mindful consumption, our collections are produced in carefully considered, limited quantities and made to order wherever possible.
When will my order be dispatched?
Our current collection is in stock and ready to ship.
Orders are carefully prepared and dispatched within 24 hours.
Once your order is on its way, you’ll receive a shipping confirmation email with tracking details.
Can I change or cancel my Order?
Please contact us as soon as possible at support@swemresort.com.
As orders are prepared promptly, we cannot guarantee changes or cancellations once your order has been processed or dispatched.
Will sold-out styles be restocked?
Our collections are produced in carefully considered, limited quantities, and restocks cannot be guaranteed.
We recommend joining our mailing list to be the first to hear about restocks, new collections and future releases.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, UnionPay, Apple Pay, Google Pay, Shop Pay, Bancontact and Afterpay, so you can choose the payment option that suits you best.
Shipping & Delivery
Where does SWEM RESORT ship?
We currently ship to Australia, the United States, selected destinations throughout North America, the United Kingdom, Ireland, most of Europe, selected parts of Asia, the United Arab Emirates and Qatar.
Available destinations will be displayed at checkout.
For shipping rates and estimated delivery timeframes by region, please refer to our Shipping Policy.
Will I receive tracking?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
For information regarding delivery delays, customs, duties and international shipping, please refer to our Shipping Policy.
Sizing & Fit
How do SWEM RESORT garments fit?
Each product page includes individual Fit Notes to help you select the most suitable size.
We recommend reviewing the Fit Notes alongside our Size Guide before placing your order.
If you need additional sizing assistance, please contact support@swemresort.com before purchasing.
I'm between sizes. Which size should I choose?
If you're between sizes, we recommend sizing up one size.
This allows for greater flexibility in fit and gives you the option to have your garment professionally tailored for a more personalised fit.
Unsure about sizing? Size exchanges may be accommodated where stock permits. Please see our Returns Policy for details.
Returns
Do you offer size exchanges?
Size exchange requests may be considered on a case-by-case basis and are subject to stock availability.
If your exchange is approved, you will be responsible for the cost of returning the original item, as well as the shipping cost of your replacement item.
As our pieces are produced in carefully considered, limited quantities, we cannot guarantee that your preferred size will be available.
Please contact support@swemresort.com within 7 days of receiving your order to request a size exchange.
If you're unsure which size to select, please contact support@swemresort.com before ordering and we'll be happy to assist.
Can I return my order?
As our Pre-Order pieces are produced in carefully considered, limited quantities, we do not accept returns forchange of mind; however, size exchange requests may be considered on a case-by-case basis and are strictly subject to stock availability.
If you believe your garment has a genuine fault, please contact support@swemresort.com with your order number, a description of the fault and clear photographs.
Please refer to our Returns Policy for full details, including your rights under applicable consumer protection laws.
Our Garments & Craftsmanship
Will every SWEM RESORT garment look exactly the same?
Each SWEM RESORT piece is individually crafted, meaning no two garments will be completely identical.
Our fabrics are digitally printed before being individually hand-cut, sewn and carefully constructed. As a result, subtle variations in print placement, colour, pattern alignment and finishing may naturally occur.
These variations are part of the individual craftsmanship behind each piece and are not considered faults.
Are your garments handmade?
Many SWEM RESORT pieces incorporate individually crafted and hand-finished elements.
Our Selene Bralette, for example, is individually hand-beaded by a single artisan, with each bralette requiring approximately two full days to complete.
How should I care for my SWEM RESORT piece?
Our pieces are crafted using delicate fabrics, lace, embellishments and specialised finishes and should be treated with care.
Please always follow the individual care instructions provided on your garment's care label.
About SWEM RESORT
Where does the name SWEM RESORT come from?
SWEM means "swim" in Afrikaans — a subtle nod to our founder's South African heritage and a name inspired by life by the water.
Paired with RESORT, it represents everything we love: endless summers, beautiful destinations and effortless dressing.
Where is SWEM RESORT based?
SWEM RESORT is proudly designed in Melbourne, Australia.
Where are SWEM RESORT garments made?
Our collections are thoughtfully designed in Australia and carefully crafted by our trusted manufacturing partners using premium fabrics and considered construction techniques.
What makes SWEM RESORT different?
SWEM RESORT was born from a love of travel, effortless dressing and the belief that true luxury lies in simplicity.
Our collections combine considered silhouettes, premium fabrics and refined detailing, with pieces designed to take you from sun-drenched days to unforgettable evenings.
To reduce unnecessary waste and encourage more mindful consumption, our collections are produced in carefully considered, limited quantities and made to order wherever possible.
How can I contact SWEM RESORT?
For any questions or assistance, please contact our Customer Care team at support@swemresort.com.