At SWEM RESORT, we ship our pieces to selected destinations worldwide. All orders are carefully prepared before being dispatched, with tracking provided once your order is on its way.

Our current collection is available on Pre-Order, with orders currently expected to begin dispatching from mid-September. The shipping timeframes below apply from the date your order is dispatched and are separate from the Pre-Order timeframe shown on each product page.

 

SUBSCRIBER COMPLIMENTARY SHIPPING 

For a limited time, enjoy complimentary standard shipping on your first SWEM RESORT order when you subscribe to our mailing list.

Simply sign up to become eligible and your complimentary shipping will be automatically applied at checkout - no code required.

 

COMPLIMENTARY SHIPPING THRESHOLDS

We offer complimentary standard shipping when your order reaches the following threshold:

Australia & New Zealand - AUD $399
Asia - AUD $399
United States - USD $299
Canada - CAD $399
Europe - EUR €299
United Kingdom - GBP £249
United Arab Emirates - AED 999

Complimentary shipping will be automatically applied at checkout once your order reaches the applicable threshold.

 

SHIPPING RATES & ESTIMATED DELIVERY

Australia & New Zealand

Flat Rate Shipping - AUD $15
Estimated delivery: 5-10 business days from dispatch

United States

Customers in the United States can select from Standard or Express Shipping at checkout.

Standard Shipping - USD $15
Estimated delivery: 6-12 business days from dispatch

Express Shipping - USD $25
Estimated delivery: 5-8 business days from dispatch

Canada

Flat Rate Shipping - CAD $15
Estimated delivery: 5-10 business days from dispatch

United Kingdom & Ireland

Flat Rate Shipping - GBP £10
Estimated delivery: 5-10 business days from dispatch

Europe

Flat Rate Shipping - EUR €15
Estimated delivery: 5-10 business days from dispatch

SWEM RESORT currently ships to most European destinations including: Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Slovenia, Spain, Sweden and Switzerland.

Some European destinations may receive their orders sooner than the estimated timeframe above. We have intentionally allowed a little extra time within our delivery estimates to account for potential carrier or customs delays and to avoid disappointment.

Asia

Flat Rate Shipping - AUD $15
Estimated delivery: 5-10 business days from dispatch

We currently ship to selected destinations throughout Asia including: China, Hong Kong, Indonesia, Japan, Malaysia, Philippines and Singapore.

Middle East

Flat Rate Shipping - AED 80
United Arab Emirates: Estimated delivery 7-12 business days from dispatch
Qatar: Estimated delivery 12-15 business days from dispatch

 

PRE-ORDER

Our current collection is available on Pre-Order, with orders currently expected to begin dispatching from mid-September.

To reduce unnecessary waste and encourage more mindful consumption, our collections are produced in carefully considered, limited quantities and made to order wherever possible.

Please refer to the individual product page for the most up-to-date estimated dispatch timeframe applicable to your garment.

Shipping estimates begin once your order has been dispatched and do not include the Pre-Order period.

Please note that estimated dispatch dates are provided as a guide and may be subject to slight variation due to the considered production process behind each SWEM RESORT piece.

If your order contains multiple Pre-Order pieces with different estimated dispatch dates, your order may be held and shipped together once all pieces are ready unless otherwise advised.

Delivery Timeframes

All estimated delivery timeframes are stated in business days and exclude weekends and public holidays.

Delivery estimates begin from the date your order is dispatched and do not include the Pre-Order period.

For example, if your destination has an estimated delivery timeframe of 5–10 business days, this timeframe begins once your Pre-Order has been completed and dispatched.

While we always aim for your order to arrive within the estimated timeframe, all delivery dates are estimates only. Delays may occasionally occur due to customs processing, carrier delays, public holidays, weather or other circumstances outside of our control.

During launches, promotional periods and other high-volume periods, please allow additional time for your order to be processed and dispatched.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for your tracking information to become active after receiving your dispatch confirmation.

If your parcel appears to be delayed or has been marked as delivered but cannot be located, please contact support@swemresort.com. Our Customer Care team will assist you with the next steps and, where appropriate, raise an enquiry with the relevant shipping carrier.

Duties & Taxes

For international orders shipped DDP (Delivered Duty Paid), applicable duties and import taxes are included, so you will not be required to pay additional duties or import taxes upon delivery.

While we aim to provide a seamless international delivery experience, orders may still be subject to customs processing, which can occasionally result in delays outside of our control.

Unclaimed or Refused Deliveries

Customers are responsible for monitoring their shipment using the tracking information provided and for accepting delivery of their order.

If a parcel is refused, left unclaimed or returned to SWEM RESORT due to unpaid customs duties, taxes or import charges, please contact our Customer Care team at support@swemresort.com.

Any applicable re-delivery charges, return shipping costs, duties or fees incurred as a result may be the responsibility of the customer, subject to applicable consumer laws.

Incorrect Shipping Information

Please ensure your delivery address and contact information are correct before completing your order.

If you notice an error after placing your order, please contact us at support@swemresort.com as soon as possible.

We cannot guarantee that shipping details can be amended once an order has entered the dispatch process.

SWEM RESORT cannot be responsible for delivery issues resulting from inaccurate or incomplete shipping information provided by the customer at checkout, subject to applicable consumer laws.

Multiple-Item Orders

If your order contains multiple Pre-Order pieces with different estimated dispatch dates, we may hold your order until all pieces are ready and dispatch them together.

If your order will be shipped separately, you will receive tracking information for each shipment.

Further Assistance

If you have any questions regarding Pre-Orders, shipping, delivery or whether we currently ship to your location, please contact our Customer Care team at support@swemresort.com.

We'll be happy to assist.